Returns & Exchanges
At Twistedpendant, we want you to be completely satisfied with your jewelry, which is why we offer a 60-day return policy for a full refund or exchange on all unworn items. Simply ensure your pieces are in their original packaging to qualify for a seamless return process.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and the correct return address.
Prepare the Package
Securely place your jewelry back in its original Twistedpendant pouch and box to prevent any damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked postal service to send the package back to our fulfillment center.
Receive Refund or Exchange
Once our quality control team inspects the item, we will process your refund to the original payment method or ship your new exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing